Privacy Policy & Terms and Conditions

1. Introduction

Welcome to Whole Health and Wellness Lab ("Whole", "we", "us", or "our"). By accessing or using www.wholeplett.co.za (the "Website"), you agree to comply with and be bound by the following terms and conditions and our privacy policy ("Agreement"). Please read them carefully.

If you do not agree to these terms, please do not use our Website or services.

2. Data Privacy Policy

2.1. Information We Collect

Personal Information:

When you use our Website, book appointments, contact us, or subscribe to our newsletter, we may collect personal information such as your name, email address, phone number, and health-related details relevant to your care.

Usage Data:

We may automatically collect information on how the Website is accessed and used (e.g., IP address, browser type, pages visited).

Cookies:

Our Website uses cookies and similar tracking technologies for analytics and functionality. You can adjust your browser settings to refuse cookies, but some features may not work as intended.

2.2. How We Use Your Information

• To process bookings and respond to enquiries
• To provide and improve our services
• For administrative and record-keeping purposes
• To comply with legal obligations (including HPCSA and POPIA requirements)
• To send you health, wellness, or marketing information (with your consent)

2.3. Data Storage & Security

We implement appropriate security measures to protect your personal information. Your data may be stored electronically or in physical records at our premises. Only authorised staff have access.

2.4. Sharing of Information

We do not sell or rent your personal information. We may share your data with:

• Healthcare professionals involved in your care
• Our booking and payment partners (e.g., Booksy)
• Regulatory authorities if required by law

2.5. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain data processing
• Lodge a complaint with the Information Regulator (South Africa) or relevant authority

To exercise these rights, please contact us at info@wholeplett.co.za.

2.6. International Visitors

If you are accessing this Website from outside South Africa, please note that your information may be transferred to and processed in South Africa, where data protection and privacy regulations may differ from your country.

3. Terms and Conditions of Use

3.1. Medical Disclaimer

• The information provided on this Website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment.
• All services are subject to an in-person consultation and clinical assessment by a qualified healthcare professional.
• Results of treatments may vary from person to person.
• In case of a medical emergency, contact your local emergency service or nearest hospital.

3.2. Appointment Bookings

• Appointments can be made via our Website or third-party platforms such as Booksy.
• Booking confirmations and reminders may be sent via email or SMS.
• Cancellations or changes must be made at least 24 hours in advance; late cancellations or no-shows may incur a fee.

3.3. Payment and Refund Policy

• Payment for services is due at the time of appointment unless otherwise agreed.
• Some services may require pre-payment or deposits.
• Refunds are subject to review and are not guaranteed except as required by South African law.

3.4. External Links

Our Website may contain links to third-party websites or booking systems. We are not responsible for the privacy practices or content of these external sites.

3.5. Intellectual Property

All content, images, logos, and materials on this Website are the property of Whole Health and Wellness Lab unless otherwise stated. You may not reproduce, copy, or use them without written permission.

3.6. Changes to This Agreement

We reserve the right to update this Privacy Policy and Terms & Conditions from time to time. Changes will be posted on this page with the updated date.

4. Regulatory Compliance

• All healthcare services are rendered in accordance with the ethical rules and guidelines of the Health Professions Council of South Africa (HPCSA).
• All medical professionals listed are registered with the HPCSA and practice within their respective scopes.
• Whole Health and Wellness Lab complies with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.

5. Contact Information

If you have any questions about this policy or your data, please contact:

6. Copyright

© Whole Health and Wellness Lab. All Rights Reserved.